Privacy Policy
Impacto is an influencer marketing agency based in Dubai, United Arab Emirates. We source, vet, and manage creator campaigns for food and beverage (F&B) brands and restaurants across the UAE.
This Privacy Policy explains what information we collect when you visit our website, contact us, or work with us—whether as a brand, a creator, or a website visitor—and how we use, share, and protect that information.
01 Information We Collect
We collect information from a few different groups, depending on how you interact with us.
From brands and restaurants
When you contact us, submit a form, book a call, or work with us as a client, we may collect:
- Your name and job title
- Business or brand name
- Email address, phone number, and WhatsApp number
- Instagram or other social media handles
- Details you choose to share about your restaurant, campaign goals, or budget
From creators and influencers
If you apply to work with us, or if we evaluate you for a campaign, we may collect:
- Your social media handles and profile links
- Audience, reach, and engagement data
- Content samples and past collaboration examples
- Location, spoken languages, and nationality (used to match you to relevant campaigns)
- Contact details such as email, phone, or WhatsApp
Information from public and third-party sources
To match brands with suitable creators, we compile and analyse information that is publicly available on social media platforms—such as public profiles, posts, follower counts, and engagement metrics—and information provided by third-party data and analytics providers. We use this to build and maintain our creator database and to shortlist creators for our clients.
Information collected automatically
When you visit our website, we may automatically collect limited technical information, including:
- IP address
- Browser type and device type
- Pages visited and referring pages
- Time spent on the website
This helps us understand how visitors use our site and improve the experience.
02 How We Use Your Information
We use the information we collect to operate our business and deliver our services. This includes:
- Responding to inquiries and communicating with you
- Evaluating and shortlisting creators for campaigns
- Matching brands with relevant creators
- Planning, running, and reporting on campaigns for our clients
- Maintaining and improving our creator database
- Improving our website and understanding how it is used
- Keeping internal records and meeting legal obligations
- Sharing occasional updates about our services (you can opt out at any time)
03 How We Share Information
We may share information in the following limited circumstances:
Service providers — trusted partners who help us operate, such as hosting, database, analytics, communication, and CRM providers, and influencer analytics tools. These providers process information on our behalf and under their own privacy terms.
Clients — when relevant to a campaign, we may share creator performance and campaign data with the brand we are working for.
Legal authorities — where we are required to do so by law, regulation, or a valid legal request.
Business transfers — if Impacto is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.
04 WhatsApp and Communications
We use WhatsApp and email as primary channels to communicate with brands and creators. If you contact us through WhatsApp or start a conversation using a link on our website, your message and phone number are shared with us so we can respond. WhatsApp processes messages under its own privacy policy.
We cannot guarantee the security of communications sent over the internet or messaging platforms, though we follow accepted practices to protect them.
05 Cookies and Website Analytics
Our website may use cookies and similar technologies to understand how visitors interact with our pages, analyse traffic, and improve performance. This information is generally collected on an aggregate basis and is not used to personally identify you.
Most browsers let you manage or disable cookies through their settings. Some parts of the website may not work correctly if cookies are disabled.
06 Data Security
We take reasonable technical and organisational steps to protect the information we collect and store. However, no system connected to the internet can be guaranteed to be completely secure, and we cannot promise absolute security.
07 Data Retention
We keep personal information only for as long as necessary to provide our services, maintain our records, and comply with applicable legal obligations. When information is no longer needed, we take steps to delete or anonymise it.
08 Your Rights
Depending on your location, and in line with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021), you may have the right to:
- Request access to the personal information we hold about you
- Request that inaccurate information be corrected
- Request that your information be deleted
- Object to or request that we restrict certain processing
- Withdraw consent where our processing is based on consent
To make a request, contact us using the details at the end of this policy.
09 Requesting Access or Deletion
If you would like to access, correct, or delete your personal information, please email us with the subject line “Data Request.” In your message, please include:
- Your full name
- The email address, phone number, or social media handle associated with your information
- A clear description of your request
We will respond within a reasonable period and either confirm the action taken or explain why we are unable to fulfil your request.
Creators: removing your data from our database
If you are a creator and you would like your information removed from our database—including information compiled from public or third-party sources—you can contact us using the details below, and we will remove it, subject to any records we are required to keep by law.
10 Children’s Privacy
Our services are intended for adults and businesses. We do not knowingly collect personal information from anyone under the age of 18. Creators we work with must be 18 or older. If we learn that we have collected information from someone under 18, we will take steps to delete it.
11 External Links
Our website may contain links to external websites and social media platforms. Impacto is not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any information.
12 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. When we make changes, we will publish the revised version on this page.
Contact
If you have any questions about this Privacy Policy or how your information is handled, you can contact us at:
info@impacto.agency